Indian Railways operates under the Ministry of Railways and has fourth-largest railway network in the world by size, runs 13,169 passenger trains on daily basic.
Helpline 139 is the Rail Madad Helpline number of IR for all type of queries/complaints /assistance during travel. The Railway Madad 139 helpline facility is available in 12 regional languages. रेल मदद – Link
RailMadad can be accessed through Web, App, SMS, social media, and phone call to 139
|Next Generation E Ticketing||I-tickets/e-tickets :[email protected]|
For Cancellation E-tickets : [email protected]
(Language: Hindi and English)
|Air Ticketing||[email protected]||1800 110 139 / 0755 – 6698100 / 4090400|
|Tourism||[email protected]||1800 110 139 / 0755 – 6698100 / 4090400|
|Maharajas’ Express||[email protected]||+91 9717635915|
Toll Security Helpline Number, 1800-111-322 and 182 : Provide speedy assistance to passengers in the event of thefts, harassment, pick pocketing or other criminal incidents on rail premises.
Toll Free Customer helpline number 138 : The helpline will address complaints relating to cleanliness, food and catering, coach maintenance, medical emergency, linen etc.
Toll Free telephone No. 1800-111-139 and 1800-111-321 : For suggestions/grievances relating to catering services (Overcharging, Food Price, Less Quality etc.) on Indian Railways. The facility is available 24×7 on these numbers.
Railway EnquiryCustomer Care Number 139 (Chargeable) : For PNR enquiry, Accommodation availability, Fare enquiry, Current train running position, IRCTC relevant information including information through SMS.
Tweeter : You can Tweet directly to Ministry of Railways for any kind of Journey related complaint like Safety, Security, Medical, Electricity, Corruption, Over Pricing, Bed rolls, Food/Catering etc. Tweeter handles : @RailMinIndia and @EasternRailway
All Railway Passenger in any situation can dial 182 Toll Free RPF Helpline for providing quick help including medical help.
For Getting help passengers must mention PNR and Contact Number with detailed description.